Contact Us
Your feedback is very important to us!
We welcome and value every piece of user feedback. Whether you encounter technical issues, have feature suggestions, or want to share your experience, we are willing to listen to your voice.
Contact Methods
Choose the contact method that works best for you
Email Contact
The most direct contact method, we will reply within 24-72 hours
Technical Support
xinluwutu@gmail.com
App usage issues, technical fault reports, feature suggestions
Reply within 24-48 hours
Business Cooperation
xinluwutu@gmail.com
Cooperation inquiries, media interviews, other business matters
Reply within 48-72 hours
Privacy Related
xinluwutu@gmail.com
Privacy policy questions, data-related inquiries, rights exercise requests
Reply within 15 business days
In-App Feedback
Submit feedback directly in the app, we will prioritize it
操作步骤：
- 1. Open the Lucky Numbers app
- 2. Go to the home page
- 3. Click "Legal & Support"
- 4. Select "Feedback"
- 5. Fill in feedback content and submit
App Store Rating
Rate and review us in the app store
Feedback Types
Please select the type of content you want to feedback
Bug Report
App crashes, function abnormalities, interface issues, etc.
Please include the following information:
- • Problem description
- • Reproduction steps
- • Device information
- • App version
- • Screenshots or screen recordings (if any)
Feature Suggestion
New feature ideas, improvement suggestions, user experience optimization
Please include the following information:
- • Feature description
- • Use case
- • Expected effect
- • Priority assessment
Content Feedback
I Ching content accuracy, translation issues, cultural content suggestions
Please include the following information:
- • Specific content
- • Problem description
- • Suggested modifications
- • Reference materials
Other Feedback
User experience, interface design, any other ideas
Please include the following information:
- • Feedback content
- • Specific suggestions
- • User experience
Response Policy
We promise to respond to your feedback in a timely manner
Urgent Issues
App crashes, unusable and other serious problems
Reply within 24 hours
General Issues
Function usage, interface issues, etc.
Reply within 3 business days
Feature Suggestions
New feature ideas, improvement suggestions, etc.
Reply within 7 business days
Privacy Issues
Data protection, privacy policy related
Reply within 15 business days
Frequently Asked Questions
Quickly find the answers you need
How to report app crashes?
Please contact us via email or in-app feedback, and provide: device model, system version, app version, operation steps when crashing. We will prioritize crash issues.
Will feature suggestions be adopted?
We will seriously consider every feature suggestion and evaluate feasibility in version planning. Adopted suggestions will be implemented in subsequent versions.
How to check my feedback processing progress?
We will reply to your feedback processing progress via email. You can also ask about the latest status via email at any time.
Can I request new language support?
Of course! We welcome suggestions for new languages. Please tell us the language you want to support, and we will consider adding it in subsequent versions.
How to apply for data export?
Please send an email to xinluwutu@gmail.com, explaining your data export needs. We will process your request within 15 business days.
Can I schedule a phone call?
Currently, we mainly communicate with users through email and in-app feedback. If you have special needs, please explain in the email, and we will consider arranging a phone call.
Thank you for your support!
Your feedback is our driving force
Thank you for choosing Lucky Numbers, thank you for taking the time to share your thoughts and suggestions with us.
Every feedback is a valuable asset for us to improve our products, and every suggestion may become the starting point for the next wonderful feature.
We promise to take every feedback seriously, continuously optimize the product experience, and make Lucky Numbers a better partner in your life.
Thank you again for your support, and we wish you a pleasant use!